Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Mr Lender Reviews

4.9 Rating 23,037 Reviews

100 %

of reviewers recommend Mr Lender

Company Reviews

About Mr Lender:

MrLender.com is a leading UK-based short-term credit provider.

We offer instalment loans from £200 to £1,000 (£500 for first time customers) which can be repaid between 3 to 6 months. As a responsible lender we are committed to providing a simple, flexible and affordable product to our customers; we charge no fees (no up front fees, no late payment fees) and unlike most other short-term lenders, your repayments on a Mr Lender loan decrease every month. This helps ensure that your loan is even more manageable.

Representative 1,242.2% APR.

Visit Website

Phone:

02085325060

Email:

marketing@mrlender.co.uk

Write Your review

Tell us how Mr Lender made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mr Lender 5 star review on 28th August 2018

Mr Lender 5 star review on 21st April 2017

Shahinoor Ahmed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called Mr Lender to update my card details. Person on the phone was task oriented, unfriendly and brisk. I didn't get a thank you for the update, nor was I given a reasonable explanation on why I had to give unnecessary details of my card, just the phrase:' we would like to know this detail' repeatedly. That is not a customer service oriented attitude. The loans are pricey, compared to competitors.”

Posted 8 years ago

“Claudia...whom I have just been talking to with regards paying off my loan balance .. Is a credit to the company. Very professional and courteous. Sadly the only cross I have to bare is after taking a £400 loan out approx 2-3 weeks ago..and having paid back £100.. It was still a final balance today of over £500 !! So sadly I could not pay in full but paid a substantial chunk. I feel this is an awful lot if interest for such a small period of time . . Certainly as I thought it was 80pbper day per £100 borrowed ! . And to top it all I was due to pay £218 on the 5th of July. And having just paid £300 I have only reduced my first payment by approx £70!! This is shocking...especially as I have used you guys before. But overall the phone call was excellent and thankyou to the lovely Claudia”

Posted 8 years ago

Dear Customer, Thank you for your feedback. We understand you are dissatisfied with part of the service we offer and are willing to provide you with the information you require to help resolve any queries you may have. Please contact us on 0208 502 5022. We apologise for any inconvenience this may have caused. Again, we would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 8 years ago

“I found the service very poor today. Was pre approved, informed the funds should be in my account in an hour, 1.5 hours later nothing! I had to call and was not given any reason why funds hadnt been released. Not great service when i have an emergency!”

Posted 8 years ago

Dear Claire, As per our telephone conversation today. We would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind Regards Mr Lender

Posted 8 years ago

“Customer service was very good. Payment plan was disappointing. Borrowed £350 and was told I could only pay it back over 6 months. But could afford to pay it back over 4 months easily looking at the payment plan calculator. Not a company I would reccommend to friends or family.”

Posted 8 years ago

Dear Customer, Thank you for your feedback. As responsible lenders we like to ensure the customer is able to afford the monthly repayments and so can advise taking the loan out for 6 months. We would like to confirm that you are able to make additional payments and settle your loan early at any point. Again, we would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 8 years ago

“I have been approved on loan and then hold to find more details .. fair enough.When I called back agent asked me some stupid questions which I already taped In and at the end wanted me to send picture of my card to to email .. to be honnest I wasted time and phone credit. Contact is very poor too cut out on me.”

Posted 8 years ago

Dear Customer, Thank you for your feedback. All of our loan applications applied for online are pre-approved, an adviser will then get in contact to discuss further checks that are needed in order for the funds to be released. We apologise for any inconvenience caused. Again, we would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 8 years ago

“Very disappointed that after being good customer and having fully serviced my loan repayment, I would NOT get an increased amount requested. I was told that it was your policy. Well, your policy is NOT good for customer retention. Thanks. E K Mengech.”

Posted 8 years ago

“Way too many phone calls and emails required.”

Posted 8 years ago

“Just keeps saying pending won't be wasting anymore time taking or making calls”

Posted 9 years ago

“Just keeps saying loan pending won't be wasting any more of my time answering or making calls.”

Posted 9 years ago

“To quick on the phone had to repeat Details again and amount to borrow and wait another two hours for transfer of funds”

Posted 9 years ago

“If you want a slow loan that takes forever sometimes to be processed choose Mr lender”

Posted 9 years ago

“Applied on Saturday and was approved. Said it would be in within an hour. Called to update info on Sunday and approved it again. It's now Monday and still nothing in my bank!!!!”

Posted 9 years ago

“Unreliable service.. Was told by an underwriter that everything went through and the money would be transferred within the next hour... It's been 6 hours and nothing so far.”

Posted 9 years ago

“I would have rated it very good. But today's experience was very very bad with Chole very rude woman because of her attitude she declined me for no reason U tile I called back and Natalie sorted it. Natalie helped me through a second application which was kind of her and I give her 100% there however Chloe U get -99.99% the rest is just for saying hello. U were very rude. I like Mr lender just please do away with rude underwriters they will lose you business for nothing. Thanks Natalie B. For sorting it though. Restored my faith in mrlender xxx”

Posted 9 years ago

Dear Ritah, Thank you for your feedback. We understand you were disappointed with the customer service you have received today and would like to apologise for any inconvenience caused. We can confirm we will review this phone call and will use this to help improve the training within our company. Again, we would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 9 years ago

“I paid one of my payment with 10 days delay and I spoke to them before but when I did repay my loan they decline me for new loan . other companies looking after the customer but Mr lender not..”

Posted 9 years ago

“I applied for a loan they said I had it and then they just called me to say I have been declined. Not very good.”

Posted 9 years ago

Dear Sharon, Thank you for your feedback. All of our loans are initially pre-approved, until our advisors verify all information which will determine the final outcome. We apologise for any inconvenience this has caused. Again, we would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 9 years ago

“So far things are looking grim. Followed the instructions after application... And no deposit. A day later. Still waiting. I don't mind paying high fees short term in an emergency. But you got to provide the funds! So far not impressed and I expect to be on the phone to them all day chasing it up. Not impressed at all”

Posted 9 years ago

Dear Darren, Thank you for your feedback. We would like to apologise, for any inconvenience caused, in the delay of receiving your funds at the weekend and would like to ensure you that we will be reviewing this. Again, we would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 9 years ago

“Hi I find your website application very miss leading, as once I was approved it stated I would have the cash deposited before 10 am and yet I had to call you after 10am to push the application through to only find I would have to wait a further few hours before recieving the funds.”

Posted 9 years ago

Dear John, We are sorry to hear you feel our website is misleading. All of our customers are pre-approved but are subject to further affordability checks after talking to one of our advisors. We apologise for the delay in contacting you at the weekend we were experiencing a high volume of calls and emails and aim to respond to all customers within 24 hours. We apologise for any inconvenience this has caused. Again, I would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 9 years ago

“If you need it during the weekend you've got no chance. I did my on Saturday morning about 6am and didn't get any more information until 7:58am Monday morning. And it took 4 hours for the money to go in the bank so didn't recurve anything until Monday afternoon . Not really a very good site if I'm honest. But needs must and all that. Just be carful”

Posted 9 years ago

Dear Thomas, Thank you for your feedback. We are sorry to hear you did not receive a call at the weekend, we were experiencing a high volume of calls and emails and aim to respond to all customers within 24 hours. We apologise for any inconvenience this has caused. Again, I would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 9 years ago

“delayed application process, no contact from customer services, wasted loads of time to go in circles, iam a frequent user but no more”

Posted 9 years ago

Dear Tahir, Thank you for your feedback email. We are sorry to hear you are disappointed with the service you received from us today. We appreciate that you are a returning customer and would like to apologise for any inconvenience caused. Again, I would like to thank you for your comment as we at Mr Lender appreciate and take on board any feedback received. Kind regards, Mr Lender

Posted 9 years ago

«
1
2
3
4
»

Mr Lender is rated 4.9 based on 23,037 reviews