The website is very misleading for existing customers. Unless you continue to take reloans you will never be able to request large amounts upto the £1000 they tell you can borrow when you are logged on and applying. Also if you get an earlyrise call to confirm further details of an application like I did at 7.30amand it goes to voiceprint, don't try calling back the number provided till 8am.and prepare to be on hold for 12mins when you are caller number one in their que, prepare further to be put on hold a second time after being told you're in the wrong department.