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Mr Lender Reviews

4.9 Rating 23,039 Reviews

100 %

of reviewers recommend Mr Lender

Company Reviews

About Mr Lender:

MrLender.com is a leading UK-based short-term credit provider.

We offer instalment loans from £200 to £1,000 (£500 for first time customers) which can be repaid between 3 to 6 months. As a responsible lender we are committed to providing a simple, flexible and affordable product to our customers; we charge no fees (no up front fees, no late payment fees) and unlike most other short-term lenders, your repayments on a Mr Lender loan decrease every month. This helps ensure that your loan is even more manageable.

Representative 1,242.2% APR.

Visit Website

Phone:

02085325060

Email:

marketing@mrlender.co.uk

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Mr Lender 5 star review on 28th August 2018

Mr Lender 5 star review on 21st April 2017

Shahinoor Ahmed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not very good”

Posted 7 years ago

Hi Robert, At Mr Lender we are passionate about providing a good experience for our customers so we regret to hear you were not satisfied with the service you received. If you would like to discuss any concerns you have please contact our customer support team on 0208-532-2022. The Mr Lender Team

Posted 7 years ago

“I received confirmation that the funds were due to land in my back account within a few hours, however 7 hours later and this has still not materialised. Very dissatisfied with the service, this was an emergency request, and has left me with no other options so late on in the day, has I have known the payment would not arrive today I would not have gone ahead with this. After calling Customer Services I was told there was nothing they were able to do to help me. Appalling customer experience”

Posted 7 years ago

At Mr Lender 99% of our customers receive their funds within the hour. However, this weekend, due to circumstances out of our control, there was a problem with the bank who provide our faster payments system which caused some customers a delay in receiving their funds. We apologise for any inconvenience caused.

Posted 7 years ago

“after having a outstanding experience with you for 2 yrs I have paid off my latest loan only to be refused for a new loan, when I explained it would leave me in real trouble financially I asked for help but just got told there was nothing you could do no explanation, as nothing on my side had changed and I had a perfect history with you to say I am disgusted with your treatment is an understatement”

Posted 7 years ago

Hi Adrian, At Mr Lender all loan applications are subject to further checks which include affordability assessments, employment verification and credit checks. It is possible that your application may not have been successful due to a change in your personal circumstances or a change to your credit file. If you would like to find out more information regarding any possible changes to your credit file you can contact the credit reference agency, Call Credit, directly on 0330 024 7574. When settling a loan in full early our customer service team make all customers aware that all further applications are subject to further checks and are not guaranteed. Mr Lender has strict quality assurance processes in place to ensure that the above procedures are adhered to. Kind regards, Mr Lender

Posted 7 years ago

“Hadn't even signed up for a loan with them yet and they rang my work place to get hold of me, because I didn't answer my mobile (as was in work) very poor practice, that made my mind up as to whether pursue the loan, no thank you”

Posted 7 years ago

“2 days after being accepted and no money even had the phone put down on me once spent 30 mins on hold just to be told their closed”

Posted 7 years ago

“They lied, bullied, hassled when my mother was dying. Then lied again even though I had proof of my complaints had been read. Avoid at costs!”

Posted 7 years ago

“Too much questions”

Posted 7 years ago

Thank you for your comment. We put a lot of effort into making sure our application process is as straightforward and convenient as possible however as a responsible lender we do need to review the details provided in each application and this may result in us having to ask some questions before being able to proceed. Your feedback means a lot to us and your comment has been communicated to relevant people in our team. Thanks again for your feedback and thank you for using Mr Lender.

Posted 7 years ago

“Very bad service , long respond . Worst staff ever.”

Posted 7 years ago

“Did not have a bad experience just hit the wrong button what a great service and helpful staff”

Posted 7 years ago

“Very nice lady help me with loan plus how to use my iPhone would recommend to friends”

Posted 7 years ago

“Defo 5* excellent customers service, very helpful and very easy to use. Thanks mr lender”

Posted 7 years ago

“Excellent service never been a problem. Will recommend to anyone”

Posted 7 years ago

“Simple easy to us”

Posted 7 years ago

“Fast easy and friendly professional staff.”

Posted 7 years ago

“I don't think its necessary for them to contact you at work to discuss the details for your loan application, its inconvenient and unprofessional.”

Posted 7 years ago

“After taking ages to process the application they turned round and declined me. Even though I have excellent credit and s full time job. This is a waste of time and wouldn't recommend them to anyone. Very poor.????????”

Posted 8 years ago

Hi Anthony, We are sorry to hear that you are unhappy with the outcome of your loan application. Each loan is subject to credit and affordability checks before the funds are released. As responsible lenders we aim to always put the well-being of our customers as priority and we are sorry that you feel dissatisfied but we hope that we can be of service again in the future. Kind regards, Mr Lender

Posted 8 years ago

“Fantastic customer service as usual! Quick and easy! Love the faster option to email over circumstances! Would highly recommend!”

Posted 8 years ago

“The best”

Posted 8 years ago

“Good & quick service”

Posted 8 years ago

“Very very poor. 3 days of being placed on hold and then being cut off from the person I just spent ages on hold to speak to. Gave up and asked to cancel my application”

Posted 8 years ago

Hi Richard, Thank you for taking the time to leave a review about your experience with Mr Lender. In order for us to deal with your query, we would need to locate your account. Please contact us directly with your personal details on 0208 532 5022 or email us customer.services@mrlender.co.uk. Kind Regards, Mr Lender

Posted 8 years ago

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Mr Lender is rated 4.9 based on 23,039 reviews